Privacy Policy

Last updated: 3rd July, 2024

Privacy Policy

We value your privacy and are dedicated to safeguarding it. The following Privacy Policy governs the online information collection practices of Dwoods OG Pvt. Ltd. (“Company”, “we” or “us”). This policy outlines the type of information we gather about you via our website https://www.dwoodsog.com and how your information is handled by us. We recommend that you read through this policy thoroughly to gain a clear understanding of our privacy practices.

PURPOSE AND SCOPE

The Privacy Policy applies primarily to information that we collect online through our website; however, it may apply to some of the information that you provide to us through other means, as well (for example, via message (text)).

The Privacy Policy outlines and discloses the ways in which our company gathers information from all of our Clients and Customers of our Services. We collect information of Customers through our website. The information we collect is used for the specific purposes of providing our services, offering tailored marketing materials, and improving our overall customer experience.

TRACKING TECHNOLOGIES AND COOKIES

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags and scripts to collect and track information and to improve and analyse Our Service. Learn more about the cookies we use by accessing our Cookie Policy.

THE TYPES OF INFORMATION WE COLLECT AND STORE

We may collect personal information about you and store this information in connection with the provision and fulfilment of our services to you. Personal Information may include but is not limited to:

  • Customer’s First Name and Last Name
  • Phone Number
  • Email-Address
  • Address

WHY WE PROCESS YOUR PERSONAL INFORMATION

We process your personal information for the following purposes:

  • To operate and maintain our service;
  • To notify you about changes to our service;
  • To provide customer support;
  • To gather analytical information to improve our service;
  • To respond to your requests;
  • For internal record keeping;
  • To verify your identity;
  • To maintain correct and up-to-date information about you;
  • To identify you as a contracting party;
  • To comply with our legal or statutory obligations;
  • To detect, prevent and address technical issues and
  • To communicate with you.

HOW WE PROCESS YOUR PERSONAL INFORMATION

In principle we process personal information only insofar as this is necessary to provide a functioning website and our content and services. The processing of personal information of our users takes place regularly only with the consent of the user. An exception applies to cases in which prior consent cannot be obtained for reasons of fact and the processing is permitted by law.

WHO HAS ACCESS TO YOUR INFORMATION WITHIN OUR ORGANIZATION?

Within our organization, access to your information is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support. Employees only have access to information that is relevant to their team, on a “need to know” basis.

WHO DO WE SHARE YOUR INFORMATION WITH OUTSIDE OUR ORGANIZATION AND WHY?

Processors

We may use service providers [&] third parties for operating and improving the Sites, to assist with certain functions, such as payment processing, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Information Processing Agreements or Addenda.

Authorities

We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.

Transfer of business

If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

WHY AND FOR HOW LONG DO WE STORE INFORMATION WE COLLECT FROM YOU?

The duration for which we retain each specific category of personal information depends on the processing purpose for which it was collected. We will store your personal information only for as long as it is necessary to fulfil the specific processing purpose for that category of information. Following the deletion of your personal information from our database, the related backup information will be deleted, generally within days.

SECURITY

We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Policy practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.

WHAT ARE YOUR RIGHTS AS THE OWNER OF PERSONAL INFORMATION

  • Right to access. This right allows you to obtain a copy of your personal data, as well as other supplementary information.
  • Right to restrict processing. You have the right to restrict the processing of your personal data in certain circumstances.
  • Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
  • Right to object to processing. The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
  • Right to erasure. You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.

To exercise your rights, you can contact us at contact@dwoodsog.com.

LINKS TO OTHER WEBSITES

Our Sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. Third parties are under no obligation to comply with this Privacy Policy with respect to Personal Data that you provide directly to those third parties or that those third parties collect for themselves.

We do not control the third-party sites that may be accessible through our Services. Thus, this Privacy policy does not apply to information you provide to third-party sites or gathered by the third parties that operate them.

CHANGES TO THIS POLICY

We may update our Privacy policy from time to time. We will notify you of any changes by posting the new Privacy policy on this page. If we make any material change/s to the Policy, we will notify you via email, through a notification posted on the Services, or as required by applicable law. You can see when the Policy was last updated by checking the date at the bottom of this page. You are advised to review this Privacy Policy perisodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, you can contact us at-